Shipping Policy of Altgecko.com
How to Check Order Status
Tracking your order is simple and convenient. Here are the steps to follow:
Log into Your Account: Access your account dashboard and view your most recent order history. This will show you the current status of your order within the fulfillment process and whether it has been shipped.
Email Notifications: Once your shipping label is created, you will receive an email with your tracking information. You can then use this information to track your package on the carrier’s website.
Sale Order Shipping Delays & Updates
We strive to pack and ship all orders within 1-2 business days. Depending on the shipping method you selected, your shipment should arrive within 1-5 business days after dispatch.
Important Notes:
USPS Pick-Up Schedule: USPS collects packages Monday through Friday. Orders placed over the weekend will not be processed until the following business day.
Delayed Shipments: If your shipment is delayed after being fulfilled, please contact USPS directly at (800) 275-8777.
Order Modifications and Cancellations:
- If your order has not yet been shipped, email us at orders@altgecko.com to cancel or request a refund.
- If your order is already in transit and you wish to cancel, you will need to return the shipment unopened to receive a full refund.
For any further assistance, feel free to contact our customer support team.
Algecko.com Domestic US Shipping Rate 2024
| USPS Priority Mail (2-4 day order turnaround time, M-Sat Delivery) | $0.00 – $49.99 | $8.00 |
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| USPS Priority Mail (2-4 day order turnaround time, M-Sat Delivery) | $50.00 and up | Free |
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| UPS 2nd Day Air (1-2 day order turnaround time, M-F Delivery) | $0.00 – $59.99 | $17.00 | |
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| UPS 2nd Day Air (1-2 day order turnaround time, M-F Delivery) | $60.00 – $99.99 | $24.00 | |
| UPS 2nd Day Air (1-2 day order turnaround time, M-F Delivery) | $100.00 and up | $31.00 | |
| UPS Next Day Air (1 day order turnaround time, M-F Delivery) | $0.00 – $99.99 | $35.00 | |
| UPS Next Day Air (1 day order turnaround time, M-F Delivery) | $100.00 and up | $45.00 | |
Shipping Terms and Additional Considerations
Order Turnaround
Order turnaround refers to the time it takes for us to process, print, package, and ship your order. The estimated time of arrival (ETA) for your shipment begins only once your package has been picked up by the chosen mail carrier. Please note that mail carriers, particularly USPS, may experience delays beyond our control during various times of the year. We appreciate your patience and understanding that an ETA is not a guaranteed delivery date or time.
International Shipping
We offer international shipping with a variety of carriers and options for you to choose from at checkout.
Business Days and Holidays
Mail carriers consider “days” as business days, which are Monday through Saturday. National holidays are not included in this count, and mail does not move on these days.
High-Value Orders
Orders over $150 are considered “high value” and require an adult signature upon delivery, regardless of whether they are shipped via UPS or USPS.
UPS Delivery Schedule
UPS does not provide Saturday delivery for UPS 2nd Day Air or Next Day Air. Therefore, orders shipped out on Friday will be delivered on Monday for Next Day Air or on Tuesday for 2nd Day Air.
Careful Handling & Discreet Packaging
At Altgecko.com, all online orders are packaged discreetly and processed in the order they are received. We typically handle orders within 1-3 business days, depending on the mail carrier selected (weekends and holidays not included).
Order Confirmation and Next Steps
Thank you for your purchase with Altgecko.com! Here’s what to expect next:
Order Confirmation: You will receive an order confirmation and receipt via email. We also receive a copy to prepare your order and generate a shipping label. If you don’t receive an email, contact us with your name, and we’ll resend it.
Shipping Notification: Once the shipping label is printed (within the 1-3 day handling time), you will receive an additional email with tracking information powered by shippo.com.
Track Your Order: Use the provided tracking information to monitor your order’s progress via the carrier’s website (USPS or UPS).
Receive Your Order: Enjoy the wonderful therapeutic benefits of your purchase!
Reorder and Refer: We hope you’ll consider ordering again and referring friends to Altgecko.com!
Shipping Tips
- Check your spam or promotions folder, as email accounts like Gmail, Yahoo, and Hotmail often filter auto-generated emails containing tracking information.
- Please note that our tracking information is the same as what is available online through the carrier.
Partial Orders
If you receive a partial order, we apologize for the inconvenience. If the missing items are due to our error, they will be shipped out promptly at no additional charge. You may be asked to text or email a picture of your order contents before we reship the items.
Delivered But Not Received
If your package status says delivered but you haven’t received it, please wait up to 24 hours. Sometimes carriers scan the package as delivered before it actually arrives. Additionally, you might want to check with your local carrier who handles your deliveries.
Please note: Altgecko.com does not cover package theft. If the tracking status shows delivered, we must assume the package has been delivered.
Lost Packages
If your package is lost in transit, we will do our best to locate it or file an insurance claim. If the package is indeed lost and a claim is awarded, we will resend your order at no additional charge.
Signature Requirement
For high-value deliveries via UPS and USPS, a signature is required. This ensures that packages are delivered safely and on time. We appreciate your cooperation in this matter.
